Last updated: 25 September 2026. For therapeutic paths started before this date, the version then accepted, which is available on request, continues to govern fees, cancellations and billing; Articles 2, 3, 6, 14, 15 and 16 of this version apply to all Clients.

These Terms and Conditions govern the use of the website therapsy.it and of the related Platform managed by Therapsy STP S.r.l., as well as the psychological services that Therapsy provides through the professionals who collaborate with it, together with the related organisational, technical and administrative services. They apply to Clients who accept them during registration and regulate every phase of the relationship between the Client and the Provider, from the request for information to the onboarding process, from matching with the Therapist to the management of sessions, up to the monthly billing of the services provided.

ART. 1 DEFINITIONS

For the purposes of this contract, the following definitions apply:

Service Provider: Therapsy STP S.r.l., with registered office in Milano 20141, Via Giovanni Battista Boeri No. 11, VAT / Tax Code: 14203210969, a professional company (società tra professionisti) registered with the Order of Psychologists of Lombardy (Reg. No. 30221), which provides the Services and manages the Platform;

Platform: the website therapsy.it;

Wise.live Application: used for onboarding activities, informed consent signing, document management, internal messaging, bookings and reminders, as well as any other digital environment made available by the Provider;

User: any individual who accesses the Platform;

Client: the individual who initiates a therapeutic path through Therapsy, completing the onboarding procedure and accepting these Terms;

Therapist: the psychologist or psychotherapist registered with their Professional Board who collaborates with the Provider and carries out clinical activity in accordance with their professional judgment and ethical rules, within the limits of their professional qualification;

Psychiatrist: the medical doctor specialised in psychiatry, belonging to the network of professionals with whom the Provider collaborates, who provides psychiatric consultations in their own name, as described in Article 3;

Services: the psychological services (psychological support and psychotherapy) provided through the Therapists, together with the related activities of personalized matching between Client and Therapist, administrative management of the therapeutic path, internal messaging, management of bookings, consents and documents, online sessions via Zoom integrated into Wise.live, monthly billing via Stripe, and any other connected service;

Informed Consent: the document that the Client must digitally sign before therapy begins;

Onboarding: the mandatory procedure carried out on Wise.live including signing the informed consent and completing the billing questionnaire;

Messaging: communication exchanged through the reserved area of the Platform, a protected environment managed by Wise.live acting as Data Processor.

ART. 2 OBJECT OF THE CONTRACT

This contract governs the relationship between the Client and Therapsy STP S.r.l. for the provision of the Services. The clinical activity is carried out by the Therapists, licensed professionals who collaborate with the Provider, are not its employees, and make clinical decisions in accordance with their professional judgment and ethical rules. The Provider organises and coordinates the Services through its Clinical Direction, and ensures access to the Platform, technical and organisational continuity, and the correct management of procedures, internal messaging and connected digital systems.

By accepting these Terms, the Client uses the Platform to be connected with an appropriate Therapist, to complete onboarding, to access the technical tools necessary for session execution, and to manage administrative, documentary and payment procedures related to their path. The clinical aspects of the service (nature of the intervention, confidentiality and its limits) are also governed by the Informed Consent. In case of conflict, these Terms prevail as regards the organisation of the Services, fees and the processing of personal data, and the Informed Consent prevails as regards the clinical relationship.

ART. 3 DESCRIPTION OF THE SERVICE

The Services available on the Platform include a coordinated set of clinical, digital and administrative activities enabling the Client to access their therapeutic path in a simple, organized, and secure manner. The Client experience begins with a preliminary orientation phase, during which the clinical director or an assistant gathers essential information via an informal WhatsApp exchange, exclusively to understand the Client’s needs and to perform a correct match with the most suitable Therapist.

Once the professional is identified, the Client proceeds with onboarding on Wise.live, a mandatory procedure that includes digital signing of the Informed Consent, entry of billing information, and activation of the personal account. After onboarding, the Client may access Platform features, including appointment management, session calendar, automated reminders, and the ability to exchange messages within a protected area managed by Wise.live as Data Processor.

Each Therapist provides only the services permitted by their professional qualification: psychological support by psychologists, psychotherapy by psychotherapists.

Psychiatric consultations are not part of the Services provided by the Provider, which is a professional company of psychologists. Where appropriate, and with the Client’s agreement, the Clinical Direction can refer the Client to a Psychiatrist of the Therapsy network. The Psychiatrist provides the consultation in their own name and under their own professional responsibility, sets the fee, communicates it to the Client before the consultation and invoices the Client directly; the fees for psychiatric consultations shown on the website are indicative. The Psychiatrist’s own terms and informed consent apply to the consultation.

A psychologist of the Provider identifies the most suitable Psychiatrist, prepares the referral and, during the psychiatric path, may keep in touch with the Client to check on their wellbeing and on how the path is proceeding. For each service provided by the Psychiatrist, the Provider shares its input on the psychological aspects of the Client’s situation (clinical case discussion); psychiatric and pharmacological decisions remain solely the Psychiatrist’s. When agreeing to the referral, the Client is informed of and agrees to the exchange between the Provider and the Psychiatrist of the information strictly needed for these purposes, and may withdraw this agreement at any time.

Sessions take place via integrated Zoom, except when the Therapist also provides in-person services. The Platform manages the first free session and subsequent paid sessions, which are recorded monthly and charged through Stripe to the payment method saved by the Client. At the end of the billing process, receipts are issued and stored in compliance with current tax regulations. Included within the Services is technical and administrative assistance provided by the Provider, supporting the Client in using the Platform, resolving technical issues, managing documents, using the calendar, and communicating with the Therapist through the available tools. Technical and administrative assistance does not include clinical advice, which is provided only by the Therapist.

ART. 4 ELIGIBILITY, REGISTRATION, AND ONBOARDING

To use the Platform and access the Services, the Client must meet the minimum legal requirements, including being of legal age and having the capacity to act. For minors, the Services require the consent of both parents exercising parental responsibility (or of the sole parent exercising it, or of the guardian), who are the contracting parties and assume responsibility for the information provided.

Registration occurs through creating a personal account on Wise.live, the digital environment used to manage Informed Consent signing, tax data entry, session booking, and internal messaging. Registration requires authentic, complete, and updated data. The Client must safeguard their credentials and not disclose them to third parties.

Onboarding is mandatory and includes digital signing of the Informed Consent, completion of the billing questionnaire required by law, and confirmation of data necessary to deliver sessions. Missing, incomplete, or untruthful information prevents continuation or results in account suspension.

After matching, the Client may have the free introductory call with the Therapist. Onboarding, including the signing of the Informed Consent, must be completed before the first paid session; for minors, the Informed Consent signed by both parents is required before the free introductory call. The Provider ensures the Platform’s full operability, protection of personal data under applicable laws, and technical and administrative support. Using the Platform without completing onboarding does not allow initiation of therapy and does not entitle the Client to booking or messaging functionalities.

ART. 5 THERAPIST MATCHING, PRELIMINARY PHASE AND NATURE OF THE THERAPEUTIC RELATIONSHIP

The relationship with Therapsy begins when the Client fills out the form on the website, providing their name, difficulties they wish to address, past psychotherapy experience, email, WhatsApp number, city of reference, preferred session language, and any other information useful to understand their needs. The form is necessary to determine whether the therapy will take place online or offline and to gather essential information for proper Therapist matching.

After completing the form, the Client may interact on WhatsApp with the clinical director or an assistant. This exchange is orientational, not clinical, and helps clarify the Client’s needs, language, preferred mode, availability, and other elements necessary for accurate matching. With the Client’s agreement, WhatsApp (Meta) is used for this preliminary exchange and for organisational messages, including the follow-up contacts described in Article 3; the Client may ask for email to be used instead. Detailed clinical information should not be shared via WhatsApp: within the Services, it is exchanged on the Platform.

Matching is not automated and does not use algorithms; it is based on personalized human evaluation by the clinical director, considering credentials, skills, experience, specializations, language, availability, and whether sessions are online or in person. Therapist profiles, qualifications, and price ranges are available on the site and vary according to the professional, service type, and chosen mode.

Once the Therapist is identified, the Client is invited to a first free call lasting up to thirty minutes. The call serves to meet, verify mutual fit, and decide whether to begin the therapeutic path. Subsequent sessions typically last forty-five minutes unless otherwise indicated.

The free introductory call serves to meet the Therapist and decide whether to begin. The therapeutic path begins with the first paid session, after onboarding and the signing of the Informed Consent. The Therapist makes clinical decisions in accordance with professional and ethical standards. The Clinical Direction of the Provider coordinates the matching and the organisation of the Services. The Provider cannot guarantee therapeutic outcomes.

The Client may request a different Therapist at any time. The Provider will reorganize the Services accordingly, without interfering with clinical decisions.

ART. 6 INFORMATION ON THE PROFESSIONAL COMPANY (LAW 183/2011 AND MINISTERIAL DECREE 34/2013)

Therapsy STP S.r.l. is a professional company under Article 10 of Law No. 183/2011. Its members are Dr Francesca Boccalari, professional member, psychologist and psychotherapist registered with the Order of Psychologists of Lombardy (No. 16241), and Legacy Forge S.r.l., investment member.

The Services are performed under the direction and responsibility of the professional member, who avails herself of the Therapists of the network. The Client has the right to request that the Services be performed by a Therapist of their choice among those available.

The name and professional qualification of each Therapist are shown in the Therapist’s profile on the website and on the Platform, and are communicated to the Client at the first contact. Within three days of the first contact, the Client may object and request a different Therapist; the Client may also request a different Therapist at any later time.

Starting fees for each type of service are published on the Pricing page of the website. The fee applicable to the Client depends on the Therapist, is confirmed by the Therapist during the first free session and is shown in the Client’s package on the Platform before the first paid session. As an indication of the overall cost, the first six sessions usually take place weekly; the monthly cost is the number of sessions held, or not cancelled in time, multiplied by the fee per session, plus the 2% ENPAP contribution and stamp duty where due. The Client may ask the Provider at any time for an estimate.

The Provider’s professional liability insurance is held with REVO Insurance S.p.A. under collective policy no. OX00030768 (Assimedici agreement), certificate no. OX00031035, with limits of EUR 2,000,000 per claim and EUR 6,000,000 per insurance period. Each Therapist holds their own professional liability insurance, as required by law; its details are available from the Therapist or from the Provider on request.

The Provider informs the Client in writing of any situation of conflict of interest relevant to the Services, including in relation to the investment member or to agreements with organisations through which a Client is referred.

ART. 7 SESSION BOOKING, CALENDAR, AND FIRST FREE SESSION

Sessions are booked through the Platform after onboarding and Therapist confirmation. The Client may view availability, choose times, receive confirmation, and consult the updated calendar. Reminders are automatic.

The first session is free, lasts up to thirty minutes, and is intended to allow mutual acquaintance and confirm whether the therapeutic path may begin. No billing applies to the free session.

Subsequent sessions, generally forty-five minutes, are billed according to this contract. The Client must attend punctually; delays do not extend the session.

Sessions may occur online via Zoom integration or, when available, in person. The free introductory call may also take place by phone. The Client accesses online sessions via an automatically generated link.

The quality of the Client’s own connection and devices, and the Client’s environment, are the Client’s responsibility. Connection issues on the Client’s side do not cancel charges unless the Therapist decides otherwise.

Session rescheduling must follow the cancellation policy. Missed sessions without timely notice are charged.

ART. 8 FEES, CANCELLATION, PLATFORM ACCESS, AND MONTHLY BILLING

The fee per session and the indicative estimate are described in Article 6. Fees are exempt from VAT under Article 10(1)(18) of Presidential Decree No. 633/1972; the 2% contribution to the ENPAP pension fund is added to the fee, and stamp duty of EUR 2.00 is applied where due.

After matching, the Client receives an email with the Wise.live access link and a second email summarizing the service and instructions for onboarding. Signing the Informed Consent is mandatory; failure to sign blocks future sessions.

The Platform automatically detects whether the free call occurred and whether a paid session has been booked. For the purposes of cancellation rules and billing, a session is considered confirmed not only when booked through the Platform calendar, but also when the date and time are agreed upon between the Client and the Therapist through any communication channel made available by the Platform. This applies equally to sessions proposed, scheduled, or organized by the Therapist. Once a date and time have been agreed, the session is deemed confirmed.

Once a paid session is booked, it is counted for billing regardless of attendance.

Sessions must be cancelled or rescheduled at least 24 hours in advance. Late cancellations or no-shows are billed. Reasons provided by the Client do not affect billing unless the Therapist decides otherwise.

On the 1st of each month, the Platform compiles the previous month’s sessions, including those not cancelled in time, and processes payment via Stripe. Receipts are generated and stored on the Platform. Invoices are issued by Therapsy STP S.r.l. in accordance with tax regulations.

ART. 9 PAYMENT METHODS

Session payments are processed through certified digital payment systems. During onboarding, the Client enters their payment method, which is stored by the external payment provider, not by the Provider.

Monthly charges occur on the 1st of each month based on the session summary. Charges apply even if the Client did not attend a session that was not cancelled correctly.

Failure to update or maintain a valid payment method results in suspended Platform access until resolved, without prejudice to a closing session or to a referral to other professionals where clinically appropriate. The Provider is not responsible for issues caused by third-party payment systems.

ART. 10 SERVICE DURATION

The relationship has no minimum duration or renewal obligation. The formal start occurs after the free introductory call, onboarding and the signing of the Informed Consent, with the booking of the first paid session. The Client may discontinue therapy at any time, subject to payment obligations for sessions already booked or not cancelled.

The Provider ensures the continuity of the Services, including, where necessary, the replacement of the Therapist in agreement with the Client. Account closure requires prior settlement of outstanding charges.

The Provider may suspend or terminate access for violations, improper use, or payment issues.

ART. 11 MESSAGING, COMMUNICATIONS, AND PLATFORM USE

The Client may communicate with the Therapist and Provider via internal messaging within Wise.live, which stores messages as necessary for service delivery. Communications must be relevant and respectful.

With the Client’s agreement, WhatsApp (Meta) may be used for the preliminary phase and for organisational messages, including the follow-up contacts described in Article 3; the Client may ask for email to be used instead. Detailed clinical information should not be shared via WhatsApp: within the Services, it is exchanged on the Platform.

After onboarding, communications concerning the therapeutic path should take place within the Platform. The Client must use the Platform lawfully, avoid unauthorized access attempts, and refrain from improper or harmful behavior. The Platform may not be used for emergencies.

The Provider may suspend access for misuse or contractual violations.

ART. 12 WITHDRAWAL

A Client who qualifies as a consumer under Italian law may withdraw within 14 days from onboarding without providing reasons. Withdrawal does not affect sessions already booked or not cancelled.

The right of withdrawal expires upon completion of the first paid session. The free introductory session does not affect the right of withdrawal.

After the first paid session, the Client may discontinue the path at any time but must comply with cancellation and billing rules.

The Provider may terminate the relationship in case of violations.

ART. 13 CLIENT OBLIGATIONS AND PERMITTED CONDUCT

The Client must use the Platform correctly, provide accurate information, safeguard credentials, and use the system solely for their therapeutic path.

The Client is responsible for ensuring an adequate environment and technical setup for online sessions. Technical issues attributable to the Client do not invalidate billing.

The Platform must not be used for emergencies or inappropriate content. The Client must respect cancellation terms and payment obligations.

Violations may result in suspension.

ART. 14 THERAPIST OBLIGATIONS

The Therapist makes clinical decisions in accordance with professional and ethical rules, within the organisation and coordination of the Provider’s Clinical Direction.

The Therapist must conduct sessions with professionalism, maintain professional secrecy, and keep clinical records in accordance with professional rules and with the Provider’s instructions on data protection. At the end of the collaboration, clinical records are handed over to the Provider, which keeps them for the periods required by law.

The Therapist must keep availability updated and comply with session duration, first free session rules, and cancellation policies.

The Provider may terminate collaboration with a Therapist in case of violations.

ART. 15 LIMITATIONS OF PROVIDER LIABILITY

The Provider cannot guarantee specific therapeutic outcomes. The Provider is not liable for:

• technical issues beyond its reasonable control
• the quality of the Client’s own connection or devices
• issues caused by third-party providers beyond its reasonable control
• incorrect use of the Platform by the Client

Nothing in these Terms limits liability for death or personal injury, for wilful misconduct or gross negligence, or where such limitation is not permitted by law, nor affects the rights of consumers under applicable law.

ART. 16 PERSONAL DATA PROCESSING

Therapsy STP S.r.l. is the data controller for the personal data processed in connection with the Services, including health data relating to the therapeutic path. Therapists process these data on behalf of the Provider, as data processors under Article 28 GDPR, and are bound by professional secrecy. Psychiatrists act as independent data controllers for the psychiatric consultations described in Article 3. The Provider processes, as data controller, the data needed for the referral, the follow-up contacts and the clinical case discussion described in Article 3, including health data exchanged with the Psychiatrist.

Wise.live acts as data processor for the Wise.live Application, including online sessions via Zoom integrated into it. Payments are processed by Stripe, which also acts as an independent data controller for the data required by payment and anti-fraud regulations. With the Client’s agreement, WhatsApp (Meta) is used for the preliminary exchange and for organisational messages, including the follow-up contacts described in Article 3.

Some of the providers used are established in, or process data in, countries outside the European Economic Area, including the United States.

Full information on the processing of personal data is provided in the Privacy Policy and in the Informed Consent. The Provider applies appropriate technical and organizational security measures. The Client may exercise the rights under Articles 15 to 22 GDPR at any time by writing to privacy@therapsy.it or info@therapsy.it, and may lodge a complaint with the Garante per la protezione dei dati personali.

ART. 17 COMMUNICATIONS, NOTICES, AND CONTRACTUAL CHANGES

Communications occur via the Platform or the email provided during registration.

The Provider may amend these Terms for justified reasons, such as changes in the law, in the Platform’s providers or in the organisation of the Services, giving at least 30 days’ notice by email or on the Platform. Amendments do not affect sessions already booked, and the Client may terminate the contract without charge before they take effect.

ART. 18 SUSPENSION, LIMITATION, AND TERMINATION OF SERVICE

The Provider may suspend or limit access for security, maintenance, misuse, violations, or payment irregularities, without prejudice to a closing session or to a referral to other professionals where clinically appropriate. Suspension is immediate when required and remains in effect until resolved.

Repeated violations may lead to termination.

ART. 19 FORCE MAJEURE AND SERVICE CONTINUITY

The Provider is not liable for disruptions caused by force majeure, including network failures beyond the Provider’s control, natural disasters or acts of public authorities.

The Provider will restore service as soon as reasonably possible.

ART. 20 APPLICABLE LAW AND JURISDICTION

Italian law governs this contract, without prejudice to the mandatory protections of the law of the consumer’s country of habitual residence.

Consumers may bring disputes before the court of their residence.

Non-consumers submit to the exclusive jurisdiction of the Court of Milan.

ART. 21 FINAL PROVISIONS

The contract consists of these Terms, the Informed Consent and the fees communicated to the Client. Invalid clauses do not affect the remainder.

The Client may not assign the contract without written consent. The Provider may rely on third-party collaborators.

Acceptance occurs by selecting the relevant confirmation box during registration.