Rated 4.6/5 on Trustpilot: what Therapsy clients say
Francesca has been my therapist for over a year now, and I am incredibly grateful for her support. I went through some difficult times during the pandemic and for other personal reasons, and being an expat in Milan didn't make things any easier. But Francesca's ability to listen carefully and to see my life from different perspectives has been invaluable. I can honestly say that I am in a much better mental space now, and my overall well-being has improved significantly. Thank you, Francesca!
I've been seeing Dr. Boccalari for some time now, and I couldn't be more grateful for the support and guidance I've received. Dr. Boccalari creates a warm and welcoming environment, making it easy to open up and work through challenges. Their insights are always thoughtful, and I truly feel heard and understood during our sessions. I've noticed significant progress in my mental well-being, and I highly recommend Dr. Boccalari to anyone seeking a compassionate and skilled therapist. Thank you Therapsy!
I will try to give a professional review of Francesca. I think her strong point is making people feel comfortable in a way that only close people know how to do: the ones who really care about how you are. She is available for hours and location and is present if you are in difficult times but do not have a way to go to the studio. She respects the patient's time, proceeds slowly and carefully to get to the heart of the matter.. to the heart of the problem.. and help to solve it. I came across Francesca a bit by chance, but I believe that getting help from her was the best decision I could make in recent years!
The experience so far with Dottoressa Fabia has been very encouraging and helpful. She is helping me greatly during a difficult period and to better understand myself, my emotions and actions, and how to deal with them and suggestions to address some behaviours. I am really looking forward to continuing my journey with Therapsy and Dottoressa Fabia and I highly recommed her to help you in a safe environment.
I am one of her patients who only understands English or German. Francesca speaks English very well and explains everything very well during the therapy session. Even if she sometimes doesn't know a specific word, I can still understand what word she is looking for from her explanation. She is kind and caring and has the motivation to help people. She is one of the many therapists I have had who is not weird or makes you work too hard. She understands your limits and maybe pushes them a little bit more to help you with your problems, but if you tell her it's too far from the limit she will understand and try to help you in another way. All in all, I really recommend her and I trust her.
I have been seeing my therapist for a little bit more than two years now, and the experience has been truly transformative. Her compassionate approach and attentive listening have created a safe space where I feel comfortable sharing my thoughts and emotions. She combines professional insight with genuine care, providing practical strategies that have significantly improved my emotional well-being. Her ability to guide me through challenging times with empathy and expertise has made a lasting positive impact on my life. I highly recommend Francesca to anyone looking for a supportive and effective mental health professional.
If someone realizes that they can't do it because the human being is fragile and so stupid in getting stuck in themselves, ask for help and get help. It is not a sign of weakness but of strength and self-love. Francesca is a prepared, available, and ready to help you.
I am the patient of Doctor Fabia Pietersen. She is an excellent psychologist. She always can help me to understand my confusion but with her style. I always feel surprised and helpful for her answers. Thank you very much!
The Doctor was helpful from the start, empathy and trust immediately clicked, she makes you feel at ease while still remaining in a professional environment. Personally, I am grateful for all the work she has done!
I have been in therapy for almost a year and I am very comfortable with the doctor. I have always felt understood and listened, often even available outside working hours. Grazie Therapsy
Francesca... what can I say, a simple thank you is not enough!
Francesca is a therapist with a capital T. Professional, available, prepared, very competent and very patient!
From the very first meetings, she was able to understand the situation presented to her and give me excellent advice on how to best manage the problems to be faced.
Thank you, Francesca!
I have had very unhappy experiences with therapists until I met Dr. Pietersen. She truly provides a safe space where you feel comfortable enough to share anything. A million thanks to her and I am incredibly happy to have started my therapy journey with her!
There is nothing wrong with asking for help when you need it and don't know how to find your way out on your own, just as if you simply want to have a greater awareness of yourself: Francesca knows how to make you feel comfortable while maintaining great professionalism and listening to you deeply.
I’ve been seeing Fabia for some time and specifically looked for someone fluent in English to avoid language barriers. In addition to her excellent English, she’s a very gifted psychologist—insightful, practical, and skilled at helping you understand underlying issues and navigate their everyday impact in concrete ways. My sessions with her have made a profoundly positive impact in my life. I highly recommend her!
If you are looking for someone to help you in a time of emotional distress, and especially, as it happened to me, you are afraid of not finding the right person, do not be afraid to entrust yourself to Francesca. In addition to being very available and kind, she has great empathy, an essential quality to find the right key to overcome your difficulty.
Great serivce, fast, tailored and understanding of what you need.
Francesca is a fantastic therapist. She is very empathetic and warm, she makes you feel comfortable from the start. Her advice was incredibly valuable and in a few sessions she completely changed my perspective and gave me very sound advice. Our sessions were in English and we were able to communicate perfectly. I highly recommend Francesca to anyone!
A safe, comfortable and empathetic space to open up and achieve personal growth.
I really appreciated and enjoyed my sessions with Dr Fabia Pietersen. She made me feel immediately very safe and comfortable to open up. I had avoided therapy for a long time and after such a positive experience with Fabia, I wish I had started my therapy years ago.
I had a really positive experience with therapy, and I can’t thank Francesca and Matilde enough. They were incredibly helpful, supportive, and genuinely caring throughout the whole process. I always felt listened to and understood. I would absolutely recommend them to anyone looking for compassionate and professional support.
Leelt Retta Gebru is very professional and attentive. I felt comfortable and truly listened to from the very beginning. She created a safe and supportive environment. Highly recommended.
I contacted Therapsy via website and got the response almost immediately. I had a specific request and didn't expect that Therapsy would be able to help, but they did! My doctor M.Innocenti is amazing and he now stays in touch with me and helps me adjust my treatment after evaluation. The price policy is also very pleasant. Perfect choice if you have language barrier problems. Thank you! <3
I started using THERAPSY a few months ago and have had a very pleasant experience so far. Finding someone I could talk to about my issues in my native language of English was essential to express myself in the best way possible, and the program was helpful in finding someone tailored to my needs. Would absolutely recommend trying out the service to anyone who is in a similar situation as my own.
Dr, Boccalari Is an amazing therapist, and the fact that she could fully understand me in English, my first language, was a huge relief. She really helped me through a difficult time while giving me tools to better myself and my transition of moving to Italy. I highly recommend Therapsy, especially if you are looking for international therapists!
I contacted Therapsy for a very precise question I needed to resolve, and Dr Boccalari contacted me on the same day to ask for precision and proposed two different therapists according to my needs and requirement a few days later. I went on for a few months with a French speaking therapist, Dr Courtois-Stephane who helped me out very efficiently with my issues.
Starting Therapy was not easy for me but working with Dr. Leelt Retta Gebru has been a very valuable experience for me. She has a calm, understanding presence that makes it easy to open up, even about difficult topics.
What stands out is how genuinely she listens and helps you reflect in a meaningful way. I feel supported not just as a patient, but as a person.
I would strongly recommend her to anyone seeking a thoughtful and compassionate therapist.
Just an intro: I found Therapsy online, contacted them, they responded right away, took great care of me, and connected me with my therapist. I will always be grateful!
I have an inspiring course of therapy with Dr. Eleni Karliampa. I started therapy while trying to process the loss of my dad, and I was in a very difficult place emotionally. It had become unbearable and exhausting.
What made a huge difference for me was seeing a professional who understood my culture and language. With Dr. Karliampa, I feel genuinely seen on a deeper level, not just as a patient, but as a person.
Therapy is hard (it takes time & effort) and can leave you with a sour taste after many sessions. Dr. Karliampa always makes me feel supported and willing to work with myself. She listens thoughtfully and speaks while making pauses, and that trait is a game-changer; it truly connects two people.
I value her balance of professionalism, warmth, and sense of humour.
The relationship/collaboration with your therapist is a unique bond.
Being a human isn't bad after all
My experience with Therapsy and Doctor Daniele Damiani was fantastic! Therapsy made connecting me with a therapist who fit both my language and psychological needs very easy. Francesca matched me with Doctor Damiani, who is an extremelly great listener, offers interesting insights to reflect upon as well as exercises with helped me both connect with and work through the difficulties that I was having. I have worked with distinct therapists over the past several years, however I felt like I was able to make the most significant breakthroughs with Doctor Damiani, which has helped me build tools in order to lead a more happy and fulfilling life! Thank you to both Therapsy and Doctor Damiani!
Therapsy vs. others
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Reviews FAQ
Trustpilot is an independent third-party review platform, not controlled by Therapsy. Reviews are publicly verified through Trustpilot’s verification process and cannot be edited or removed by us. Our 4.6/5 rating reflects genuine, unfiltered client feedback. We respond to both positive and constructive reviews to engage transparently.
Because our clients are multilingual. Reviews on Trustpilot reflect Therapsy’s international reach: clients from across Italy and abroad – English, French, Spanish, German, Russian, and more – share their experiences in their native language. This linguistic diversity is itself a confirmation of Therapsy’s multilingual mission.
After at least a few sessions with your assigned therapist, you can leave a public review on Trustpilot at any time. You’ll receive an email invitation, but reviews are entirely voluntary. Sharing your experience helps other expats and international clients in Italy find the support they need.
Yes. Reviews above can be filtered or searched on Trustpilot for keywords like “online”, “English-speaking”, “anxiety”, “expat”, or specific city names. Many clients describe their situation in detail, helping you find someone whose journey matches yours – whether you’re a US expat in Milan, a parent dealing with postpartum issues, or a student starting therapy abroad.
We respond to every review, positive or critical, publicly on Trustpilot. Critical feedback helps us improve – we take it seriously, follow up internally with the team if appropriate, and address concerns transparently. The few critical reviews we’ve received are visible alongside positive ones (we don’t filter), reflecting our commitment to honest dialogue.
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